Mohini B Ioq

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Didn’t deliver the item while charge the money in USD

Indian Gifts Portal - Didn’t deliver the item while charge the money in USD
Bad bad bad.. ruin my occasion.. they dont deliver the items and charge you money!! Dont place an order at all..
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Loss:
$14

Preferred solution: Full refund

User's recommendation: Don’t get scammed

Shivani S Nrm

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Worst service, didn't deliver the birthday gift and cancelled the order at the end of the day on their own. Never picked up the calls or replied to any mails

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Indian Gifts Portal - Worst service, didn't deliver the birthday gift and cancelled the order at...
Indian Gifts Portal - Worst service, didn't deliver the birthday gift and cancelled the... - Image 2

Worst service ever, no way to communicate with them and no way to get a refund as they cancelled the order on their own, destroyed the occasion and I felt humiliated in front of the person who this was supposed to be a birthday gift. She waited for the whole day.

Utterly disappointed with you people, the call stays on waiting for hours and no one ever picked up and replies to any complaint messages or mails. There's no way on the app to get a refund.

Reported the app on Google pay and will sue you people for playing with people's emotions. These are not just gifts but are a form of our love on a special occasion for a special person and your pathetic delivery service ruined it all!!!

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Loss:
$1061

Preferred solution: Full refund

User's recommendation: Never ever buy anything as there's no way to communicate if they want to

Sereen H

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Verified Reviewer

The worst website ever

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The worst website ever, I have placed an order on 28th nov and today is Dec 6th and they are not able to deliver despite many follow up They have not provided any solution and I have not clue what is the issue and every time they show they could not deliver. extreme bad service
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Cons:
  • There is no clear reason of not delivering
  • Customer care does not know what is happing
  • Dont provide any clear solution

Preferred solution: Deliver product or service ordered

User's recommendation: don't deal with them

Kawalpreet S Cyt

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Verified Reviewer

My order didn't deliver

Indian Gifts Portal - My order didn't deliver
Indian Gifts Portal - My order didn't deliver - Image 2
I didnt get my full package of parcel . I just get the biscuits.wheres the Rakhis and its rakhi today
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Loss:
$800
Pros:
  • On time delivery
Cons:
  • Missing delivery

Preferred solution: Deliver product or service ordered

Bulbul C Smv

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Verified Buyer

Item missing

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Indian Gifts Portal - Item missing
I'm writing in regards to the missing item from my order delivered. It's so disappointing because that was the thing I got it personalised for my brother for Rakhi..and has so much emotions and feelings attach to it. I tried calling there customer service no. But no one have answered the call. I'm a frequent buyer and gave so many orders throughout the year. Next time I need to think before I order to IGP
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Loss:
$13

Preferred solution: Deliver product or service ordered

Berchman B

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Not getting OTP

Indian Gifts Portal - Not getting OTP
Indian Gifts Portal - Not getting OTP - Image 2
I am not getting the OTP that you say is being sentotp your registerd emaild id or to the registered mobile number. Please confirm and rectify the issue as Im unable to change the password.
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1 comment
IGP.com

We apologize for the inconvenience you've had to deal with. We value the time you spent providing your comments. We ask that you send us an email at support@igp.com or send us a direct message on Instagram and we will have this resolved immediately.

Samir D Dqb

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Verified Reviewer

Bad Service

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Order placed on 4th Jan'24, was supposed to be delivered on 27th Jan'24. No information about the order till the delivery date.

A special occasion was missed because of incapability within IGP.

After follow-up got to know that the order is processed and will be delivered within next 2-3 days.

Still no where I could find the order.

Again, after follow up on 29th Jan'24, customer service informed that the refund can be issued because IGP is not capable of delivering the order (which it boasts of).

Haven't received the refund, nor the information about the refund.

Very pathetic customer service IGP. Didn't expected such failures from a brand like IGP

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Preferred solution: Full refund

User's recommendation: FnP is better

Kimbely Tnw

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Verified Buyer
| map-marker Mumbai, Maharashtra

My order no is 1134**** is not yet delivered

Indian Gifts Portal - My order no is 1134**** is not yet delivered
NotI ordered my hamper which is to be delivered today between 9am to 1pm but still not delivered . I am not getting any response regarding it .
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User's recommendation: Not a such good service

Preethi Exi

My order is not yet delivered

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My order has not been delivered on the expected date. My date got ruined and they didn't care enough to attend the call.This the worst.
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Loss:
$600
Cons:
  • Worst

Preferred solution: Full refund

User's recommendation: Do not buy anything

Noufel M
map-marker Nellore, Andhra Pradesh

No responce.

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I booked gift for today delivering. Now time 5.30. Still now not deliverd . Any responce of my complaint.
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Jamas Reg

Item not delivered

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Item not delivered and IGP is telling we will give refund but refund also not processed. Pay money to buy stress and tension
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Preferred solution: Full refund

Stefen Doj

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Verified Buyer
| map-marker Pune, Maharashtra

They failed to deliver

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Indian Gifts Portal - They failed to deliver
It was a special day, birthday but they were unable to deliver the cake and other items. Even the refund also was not issued. I would recommend all persons to avoid these useless sites and avoid unnecessary arguments and hassles. Order from a reputable bakery near by one or two days prior.
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User's recommendation: Don’t waste your time and money

RACHNA J Vng

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Verified Reviewer

NOT DELIVERED ORDER

ORDER NO 1138**** IS NOT DELIVERED TILL NOW . I HAVE ORDERED IN MORNING 8.31 AM. MY HUSBAND OFFICE WILL BE CLOSED IN HALF N HOUR . KINDLY DELIVER IT SOON .
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mamta g Pkh

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Wrong item deliver

Indian Gifts Portal - Wrong item deliver
Indian Gifts Portal - Wrong item deliver - Image 2
Size of the boewl is huge as compared to the picture shown. the product is wrong and this is not what we ordered. weare not satisfued with the service and want refund of the entire amount
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Loss:
$1495

Preferred solution: Full refund

2 comments
IGP.com

Hi Mamta, we appreciate your feedback and we're sorry to hear about your experience. We strive to provide the best service and products to our customers, and we take your concerns seriously.

We would like to investigate the matter further and find a resolution for you.

Please help us with the order Id number here so we can have this checked on priority. We value your feedback and thank you for bringing this to our attention.

Guest
reply icon Replying to comment of IGP.com

ORDER NO - 1034****

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bengaluru, Karnataka

Bad customer service

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Indian Gifts Portal - Bad customer service
Delayed delivery and horrible customer services Reasons for delay were both false 1. Wrong pin even the previous order was delivered without hiccups 2. Person not at home...when people were at home. Not sure why they did not leave at door or even call the sender to inform
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User's recommendation: Zero value for your money and gifting sentiments

Resolved
Shivani V Kpz

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Verified Reviewer

Resolved: Product not as per demonstration model

Indian Gifts Portal - Product not as per demonstration model
Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2023
Instead of customised product with the desired chosen product, I received a plain product with no response from IGP's side and the customer care putting the call to 30secs endless wait. There's no action on the mails and it's been 3-days
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Preferred solution: Delivery of the correct product

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