Rajdeep H

Beautiful experience

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Loved the entire experience of choosing gifting and the receiver loving it. The packing was superb, the item reached on time without any problems. It was delivered on time and it was very much appreciated. Thank you so much. Shrinidhi Hegde
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Pros:
  • Awesome igp website with lovely gifts
Reason of review:
Good quality
1 comment
IGP.com

Hey Shrinidhi, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. Your appreciation means a lot to us.

Rest assured that we will continue to do our best at work and will not disappoint you in any way. Regards Tanvi

Prabha S Raa
map-marker Richardson, Texas

Extremely Happy

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I ordered a bouquet and Black Forest cake for my sister wedding anniversary and they are so much happy with items. Bouquet was decorated very beautifully same as shown in IGP picture and cake was delicious. Also they delivered the item on time. I am very happy with IGP and will continue to shopping from IGP. Happy
View full review
Pros:
  • Products and delivery
Reason of review:
Good quality
1 comment
IGP.com

Hey, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi

Shriya N Xjp
map-marker Vancouver, British Columbia

Wonderful experience

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This year - my entire family was treated with gifts and flower hampers from IGP. What an experience it is to shop from them - beautifully laid out website, easy menus and varied payment options. Not only that - but the gifts reach in time and are in great order! Thank you IGP My only wish is that they have more options for gift certificates, other than that they score 100%!
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Reason of review:
Good customer service
1 comment
IGP.com

Hey, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi

Shikha K Ufn

Badly Disappointed

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Indian Gifts Portal - Badly Disappointed

i am extremely saddened and feeling embarrassed after using your services.

The two gifts I sent were both not as shown and quality wise too not good .

Look at the picture of Ganesha idol Base

the base on which Ganesha is placed, the color/ paint it peeling off from sides .. You should know idols and such things should not at all be damaged in anyway .. (the pic i uploaded is not uploading complete, i have sent u same on mail too). the paint is peeled off from sides.

And secondly , the Yardley set that you guys showed and wrote in description too "IN A GIFT BOX" , was not sent along with items ..those were sent without this MENTIONED gift box ..but in description the box was promised ...

I even confirmed thrice from your support staff. .they assured that the same box is definitely included..

Really saddened and felt embarrassed.

It looks as if I sent gift to my special person using some cheap site ..

I will never recommend your website to anyone ever ...

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Loss:
$1202
Pros:
  • Quick delivery
Cons:
  • Poor quality product delivered
  • Customer service is pathetic
  • Website not worthy
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

1 comment
IGP.com

Hey It's terrible that you had to go through this because it's definitely not the kind of quality of service that we want you to get from IGP. Please share the order number so that I can help you better. Regards Surabhi

Jaya J Mlg
map-marker Jacksonville Beach, Florida

Experience.

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I have been a regular customer of igp and they have exceptional service on the delivery.
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Reason of review:
On time delivery
1 comment
IGP.com

Hey, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi

Rodney A Paj
map-marker Lewisville, Texas

Very Bad service

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I ordered a gift for my mom as a Christmas gift and they told me it wll b delivered on December 24 or 25/2018.Until now my mom didn’t get the gift and today it is 10/29/2018
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Reason of review:
Order processing issue
2 comments
Guest

Is your Company fake?why u lie about the product is delivered?today also I called in India customer service and talk about the product 12/31/2018.They told me they will try their best today to be delivered

IGP.com

Hi, Thankyou for the feedback. Let me explain.

As you had placed the order for the courier products, it takes 2-5 working days to reach the destination within India. We have mentioned on the website that the dates you select are tentative as for courier products, we don't assure the fixed date delivery. The delivery date selected was 27th December and it got delivered on 27th December which was on the given delivery date. The standard timings are mentioned on the website https://www.igp.com/faq.

Hope, I was able to explain.

Thank you for choosing IGP.com as your gifting portal. Warm Regards, Surabhi

View more comments (1)
Amardeep K Yii

Order have not delivered

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Indian Gifts Portal - Order have not delivered

Hi,

I placed an rakhi order to be delivered in Amritsar. It was a same day delivery order(144****) but there was no delivery made in two days.

Customer service is so terrible. It was more than half an hour waiting time to get to the customer service. Even knowing that they could not able delivered as promised still they refuse to cancel my order and when i just hung up the phone, somehow they changed the tracking status as delivered but the recipient never received any package. I called again, Waited for 25 minutes and they disconnected my call saying "We cannot take your call right now".

See the attached picture, Package was never dispatched. What a Fraud.

GO TO HELL!

View full review
Loss:
$12
Cons:
  • Delivery and customer care
  • Service and response
  • Website not worthy
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
IGP.com

Hi, I've received confirmation from the vendor that this order has been delivered successfully to the recipient. I sincerely hope we haven't disappointing you too much, as it was never our intention to spoil any special occasion for you or your family.

Thank you for choosing IGP.com as your gifting portal.

Have a splendid day!! Regards Surabhi

Ankita R

Worst experience.

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Indian Gifts Portal - Worst experience.
Updated by user Aug 26, 2018

I sent rakhi to Dubai through this site, it was saying same day delivery. And it’s 5 days now since I ordered and it is still not delivered.

It is showing package dispatched.

They mislead by saying same day delivery. Will never going to order from this site in future....

Original review Aug 26, 2018
I sent rakhi to Dubai through this site, it was saying same day delivery. And it’s 5 days now since I ordered and it is still not delivered.

It is showing package dispatched.

They mislead by saying same day delivery. Will never going to order from this site in future.
View full review
1 comment
IGP.com

Hey Ankita, Apologies for the disappointment faced, trust us we did not mean to disappoint you in any way. We do not have same day delivery for international products.

For any international delivery so for any international courier products it takes 4-7 working days to reach the destination. We have mentioned on the website that the dates you select are tentative as for courier products, we don't assure the fixed date delivery.

Please share the order number so that I can help you better. Regards Surabhi

anshul n
map-marker Dubai, Dubayy

Amazing experience everytime

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They have an excellent service and very supporting Customer Service staff. The order can be placed with ease with minimum hassles and they always accommodate last min requests. Timely service with a good quality product supersedes all. The rates are so competitive, that you just can’t resist the add on. :) Though I would love to have more variety in the add ons section. I am definitely going to use it in future and would highly recommend to those who are looking forward to make their occasions extra special. Keep up the standards guys! Hoping to place another order soon Like Cheers to the team!
View full review
Pros:
  • Customer service and delivery was good
Reason of review:
On time delivery
1 comment
IGP.com

Hey Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi

Ansuman s
map-marker Singapore, Singapore

Extremely satisfied

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I ordered for a photo frame and it was delivered on time and quality was very good. Even my request for a change of photograph at a later point of time was accepted and this shows the flexibility.
View full review
Reason of review:
Good quality
1 comment
IGP.com

Hey, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi

Shivom s

Completely satisfied with igp service.

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I have ordered a personalized pillow .Worked well on the product.The person whom the gift was called, loved it too.Thankyou for making that occasion special.I am completely satisfied with your service. There was not a single problem from booking to delivery.
View full review
Reason of review:
Good quality
1 comment
IGP.com

"Hey Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Regards Surabhi"

Rajesh G Cnd
map-marker Ameer, Manitoba

Comparatively a good experience

Ordered Diwali gifts for a special family. The recipients were appreciative of Quality and presentation. I ordered it just a few days before Diwali , it reached after Diwali but that was expected in view of holidays and Diwali rush. Only if was that out of 4 items ordered 2 came from Lucknow and 2 from Jaipur and delivered on different days. If I had known before hand, I would have changed items to bring into one consignment. Will use again. Thanks
View full review
Reason of review:
Fast order processing
1 comment
IGP.com

Hey, Thankyou so much for lovely words. We are really happy that you loved our services and products.

We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way. Warm Regards, Surabhi

Anonymous

Very happy

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Indian Gifts Portal - Very happy

Ok! So the first review I wrote for IGP was really bad.

I gave a one star.

After going through my review IGP actually sent me complementary sweets to make my experience better. And the sweets they sent is very good.

Thank you IGP for doing this. I appreciate your effort to make your customer feel good.

View full review
Reason of review:
Good customer service
1 comment
IGP.com

Hey,Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us.We will definitely strive to be your first choice for gifting and will try our level best to not disappoint you in any way.RegardsSurabhi

Rahul Ywh

Very disappointed

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Indian Gifts Portal - Very disappointed

This is the worst online gifting portal .they send broken items and never send things on time . I ordered a photo frame , came in prices and the bouquet and cake ordered for Valentine’s Day & did not reach even on 18th.

I am totally disappointed. Never trust them

View full review
1 comment
IGP.com

Hey, It is with great regret that I received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. The damage must have happened in the transit.

Apologies for the disappointment. Please feel free to call us on +91-(22) 4343-3333, +91-(22) 3965-0300 or email us on support@igp.com and we'll be happy to assist you. Please do write the complaint and our Customer care team will help you.

Please do share the pictures on mail, will investigate with the warehouse team and reship again. Regards Surabhi

Sonal H

Fridge magnet

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I don't have nay complaint for igp infact I would like to say thanks for the best gifts they are delivering. Specially the personalised gifts are the best. Thanks and keep doing.
View full review
1 comment
IGP.com

Hey, Thank you so much once again for taking your time out and reviewing us, It is words like these from our customers that helps us in excelling in all aspects of gifting and making their experience worthwhile with us. Your appreciation means a lot to us.

Rest assured that we will continue to do our best at work and will not disappoint you in any way. Regards Surabhi

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