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I ordered a cake for my Mom. Then, I realized that she may be traveling by the time the cake reaches our home. So, I talked to customer service to cancel the order. They assured me that the package will be delivered on time. I trusted them and didn't cancel my order. Big mistake. The cake didn't reach on time and I lost my money on a stale cake.

Perhaps the lies are limited to their customer service department. But, it may be representative of the company as a whole.

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This person wrote the review because of poor customer service of cake from Indian Gifts Portal. Reviewer claimed that he or she lost $20 and wants Indian Gifts Portal to offer any options to resolve the issue.

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Dear Customer, Greetings from IGP,At the outset, we deeply regret your unfortunate experience. We understand your grievance and realize the distress that you have undergone.

Sorry for the inconvenience caused to you.We know that this is not the kind of service you expected and nor do we intend to serve you in any bleak way.

The current situation is being taken care of and we promise a better service next time. Thanks for your patience, Regards,(Team IGP)

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